CUSTOMER RESPONSIBILITIES
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: outdahoodbrand [at] gmail.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.
PRE-MADE ORDERS
All pre-made will be on hand and ready to ship to the customer and are first come, first serve. The first 20 orders are pre-made and ship in 5-7 days. We are classified as a small business, and due to these circumstances, we do ask that all customers wait 3-5 business days before orders are processed and 5-7 business days for shipping. We give this time frame based on unexpected delays with shipping, etc. Thank you for understanding.
PRE-ORDER PROCESS
Any fees incurred via shipping internationally through customs must be paid by the customer. If an item is labeled in the description as a PRE-ORDER, all orders placed on this item must have checked our terms and conditions box before they place their PRE-ORDER on that particular item. After purchasing a PRE-ORDERED item, you are now fully committed to abiding by the PRE-ORDER duration and will have to wait for the duration of the process to have your item delivered. PRE-ORDERS usually take from 4-6 weeks to arrive. For updates on your PRE-ORDER, we suggest you follow our INSTAGRAM: @, where we will post updates every few days on the progress of your PRE-ORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and is being prepared to be shipped to each of the customers to ensure we are giving you all our best products. Thank you.
ALL SALES ARE FINAL
Any fees incurred via shipping internationally through customs must be paid by the customer. When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PRE-ORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PRE-ORDER fulfillment.
REFUNDS / EXCHANGES
All purchases are FINAL. Size charts are available for each product. If you would like to exchange for a larger size, please email us and we will do our best. Customers are responsible for restocking fees and returning the exchanged item. For any other questions, please reach out to our email team: outdahoodbrand [at] gmail.com and we’ll get back to you within 72 hours. Thank you!